Being an A-type highly organized and very structured north-American, adjusting to the more relaxed and fluid Brasil culture hasn’t always been easy. Today was a perfect example:
Example 1:
Me: I have come to see if my
current visa has arrived yet.
Official at the Federal Police: No. It
isn’t here. We don’t know where it is,
but it isn’t here.
Me: Well, I have been waiting for 6 months. My visa is expired and I have to travel out
of the country in a few weeks.
Official at the Federal Police: Well, you can check on the website, call us
or come back next week.
Me: Your website doesn’t
work, no one picks up your phone, and the official in Brasilia (the capital) told
me to come back and check here.
Official at the Federal Police: Well, you can try again next week.
My blood pressure rises.
Example 2:
ATM: Beep beep beep. Your card is
blocked. Please see a bank attendant.
Me: (after waiting in line for 30 minutes). Hi, I need to unblock my debit card.
Bank Teller: Oh, okay. Punches
a few numbers in to her computer.
Oh, I am sorry. You can’t do that
at this agency. You have to go to the
agency where you opened your account.
Me: (after sitting in traffic for 30 minutes, and waiting in line at the bank
for an 10 minutes) Hi, my card is blocked and I need to unblock it.
Bank Teller 2: Oh okay. Punches a few keys on her computer. Oh, I am sorry. I can’t unblock
this card. You have to go around the
corner where they are doing construction and wait in the other line. But, I can help you open a credit card.
Me: Thank you.
I already have a credit card.
But, I can’t pay the bill until you unblock my card. So, I will wait in the next line.
Me: (after
waiting in the 2nd line for 40 minutes). Hi, I need to unblock my debit card.
Bank Teller 3: Why is it blocked?
Me: No clue.
You tell me. This is the 3rd
time your bank has blocked it in 4 months.
Bank Teller 3: Okay, well,
sign this and enter in a new password.
Me: Okay.
Bank Teller 3: No, that
password won’t work. No, that won’t work
either. Nope, sorry, try another.
Me: AHHHHHHHHHHHHHHHHHHHHHHHH!!! I hate your country! Nothing works here.
My boyfriend: I know. It is frustrating. Nothing seems to work.
So, I now understand whole heartedly why so many Brasilians throw up
their hands, call it a day, head to the beach and order a pitcher or two of
beer!
Of course, I don’t really hate Brasil.
I love Brasil. If I didn’t love
the people, the culture, the beaches and most of all the PRECE educational
movement I wouldn’t stay here. But,
these are typical daily stresses that in the USA seem to be smoothed out in the
matter of 10 minutes or a simple phone call.
Here, in Brasil, the lack of organization and dysfunctional bureaucracy
are all too often disabling.